Troubleshoot the TaskNotes app

Start by recording the app version, platform, collection type, collection status shown under More, and the smallest sequence that reproduces the problem.

The collection is unavailable#

For a hosted collection, confirm that the device is online and try Reconnect this collection. For a computer collection, also confirm that the computer holding the Markdown is awake, online, and running mdbase Connect.

An authorization error appears#

Use the reconnect action for the current collection and review the access that mdbase requests. If you no longer want to use that collection, open More and choose Change collection.

A change did not save#

TaskNotes writes directly to mdbase and does not queue failed changes for later. Restore the connection, then retry the action. Capture and editing screens keep recoverable input visible when they can do so safely.

A change from another tool is missing#

Open More and choose Refresh now. If the record still does not appear, confirm that the other tool wrote to the same mdbase collection and that the record uses a compatible TaskNotes task definition.

Notifications do not arrive#

Confirm that the current collection is an mdbase collection, reminders are enabled in More, the browser or operating system permission is granted, and the task contains a valid future reminder. For a computer collection, the computer and mdbase Connect must remain available.